FAQ

Support

Frequently asked questions

Quick answers to the things our customers ask most. For more, browse our full Help Center.

How long will my order take to arrive?
Orders are dispatched the same or next working day. After dispatch, delivery is around 1–3 working days within Germany, 3–7 across the EU, and 7–14 for the rest of the world.
How much does shipping cost?
Standard delivery is free on all orders over €100. Below that, a flat standard rate is shown at checkout before you pay.
How do I track my order?
As soon as your order ships we email you a tracking link. You can also follow it any time on our Track Your Order page.
What is your return policy?
You have 14 days from delivery to return items, unworn and unwashed with all tags attached. Start your return on the Request a Return page.
How long do refunds take?
Once we receive and check your return, refunds are issued to your original payment method, usually within 5–10 working days.
How do I find my size?
Each product links to our size guide with full measurements. Between sizes? Size down for a sculpting fit, up for a relaxed feel.
How should I wash my N O N E pieces?
Machine wash cold with similar colours, skip the fabric softener, and air dry rather than tumble drying to keep the shape and fit.
How do I use a discount code?
Enter your code in the “Discount code” field in the cart drawer or at checkout and press Apply — the saving updates instantly.
Do you ship internationally?
Yes — we ship across the EU and worldwide. For non-EU destinations, local duties or import taxes may apply on delivery.

Need more help?

Browse every topic and article in our Help Center, or get in touch with our team.